Work is continuing to restore eThekwini Municipality’s external prepaid electricity vending system following a technical challenge.
On Sunday, the City confirmed that it was experiencing technical difficulties with its external prepaid vending system due to a technical interruption.
At the time, the City issued a statement explaining that customers were unable to purchase prepaid electricity tokens via banking applications, retail outlets, or third-party mobile vending platforms.
“Investigations have identified the cause as an internet service provider connectivity fault affecting third-party vending channels,” it said.
While the City is working to resolve the issue, residents are requested to purchase prepaid electricity tokens at the following Electricity Customer Service Centres:
- Electricity Headquarters: 1 Jelf Taylor Crescent, Rotunda
- Bester Customer Services Centre: 20 Ntuzuma Access Road, KwaMashu/Bester, on the corner of Ntuzuma Road
- Isipingo Customer Services Centre: 3 Police Station Road, Isipingo
- Pinetown Customer Services Centre: 60 Kings Road, Pinetown
- Umhlanga Customer Services Centre: 15 Twilight Drive, Umhlanga
- Queensburgh Customer Services Centre: 3 Rycroft Road, off Main Road, Queensburgh (Metro Police)
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