Scalding risk leads to ‘urgent’ recall of Zwilling Enfinigy water kettles

The National Consumer Commission (NCC) has issued an urgent recall for Zwilling Enfinigy water kettles sold across South Africa due to a defect that may cause handles to break, posing a significant scalding risk to consumers.

The NCC was notified of the safety concern by the manufacturer, Zwilling JA Henckels AG. The affected products were distributed by Compreforce (Pty) Ltd and sold nationally between 2021 and February 2026.

The NCC’s spokesperson, Pheto Ntaba, said this recall applies to the Enfinigy water kettle (1.5L) and the Enfinigy Pro Water Kettle (1.5L), marketed under Zwilling’s Enfinigy brand.

“The kettles come in various colours, and have the following identifying numbers: 1005774, 1005775, 1008865, 1008867, 1020371, and 1020372,” Ntaba said.

According to the supplier, in isolated cases, the handle of the affected kettles may loosen or break off entirely.

“The break generally does not occur spontaneously, but, in most cases, is preceded by noticeable crack formation and/or loosening of the handle. The handle of the water kettles may loosen or break off entirely during use. In isolated cases, this may cause hot water to spill from the kettle, creating a risk of scalding injuries to the user or bystanders in the immediate area,” Ntaba said.

Consumers in possession of the affected products are urged to immediately stop using them and return them to the point of purchase for a full refund.

“Consumers who have questions or enquiries about this recall are encouraged to contact ProductRecall@thencc.org.za,” Ntaba said. 

robin.francke@iol.co.za

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