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Emergency calls on the rise after near two-year decline

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Following a dramatic downturn in call volumes during the various stages of lockdown in the past two years, the City’s Public Emergency Communication Centre is once again experiencing an uptick in the number of calls for help.

The City’s Public Emergency Communication Centre was established at the turn of the century and recently marked its 22nd year in existence.

The Communications Centre was recording between 235 000 and 240 000 incidents per annum in the years prior to 2020.

The number dropped to just over 185 000 in 2020/21, with dramatic decreases in the number of calls for medical assistance, assault cases, motor vehicle and pedestrian accidents.

Written by: Keenan Williams

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